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New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, and product information. Learn more.

To access:

  • 1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
  • 2. Select Get help.
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  1. Recharge
  2. Getting started
  3. Migrating to Recharge
  4. Migrations FAQs
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Migrations FAQs

  • Migrating legacy payment methods directly into Shopify Payments using PAN migrations
  • Customers are showing a phone number of 15005550006 or 1234567890 post-import
  • After migration, how are customers notified of their new account within Recharge?
  • Can I use the same payment processor account when migrating my store to Recharge?
  • Can my customers update their billing information during migration to Recharge?
  • Does Recharge notify my customers of changes on their account due to migration?
  • Can I add a customer to Recharge?
  • Do my migrated customers need to use the same frequency I have setup on the Recharge subscription rule?
  • Can I move my current customers from one store to another store?
  • When should I process my migration?

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