{"article":{"id":360008829513,"url":"https://rechargeapps.zendesk.com/api/v2/help_center/en-us/articles/360008829513.json","html_url":"https://support.getrecharge.com/hc/en-us/articles/360008829513-Adjusting-language-and-text-translations","author_id":362552551473,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":2,"vote_count":2,"section_id":24968888524311,"created_at":"2018-08-31T15:26:53Z","updated_at":"2026-07-13T17:09:49Z","name":"Adjusting language and text translations","title":"Adjusting language and text translations","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2026-07-13T17:09:49Z","user_segment_id":null,"permission_group_id":221233,"content_tag_ids":[],"label_names":["language","multilingual","shopify_int","rc_bigcommerce","quick actions","prod-doc","translation settings","customer portal translations","checkout translations","answerbot","bc_int","migrated_int"],"body":"<p>You can adjust language translations and customize certain Recharge text elements to match your store's brand.</p><p>This guide provides information on the available translation settings.  </p><hr><h2 id=\"h_44b6f06f-1c14-4ff4-bd96-7871b23dd368\">Access the Translation settings</h2><ol>\n<li data-list-item-id=\"ea7e275f308ee04bc4548ab948f8f48d5\">In the merchant portal, click <strong>Storefront </strong>and select <strong>Copy &amp; translations</strong>.</li>\n<li data-list-item-id=\"e39e17b77394ea47e88644c479d57ed38\">The available Translation settings vary based on your ecommerce platform.<ul>\n<li data-list-item-id=\"e35e2f685e1f33c77552727d83438ee1a\">All stores have access to <strong>Customer portal</strong> translation settings.</li>\n<li data-list-item-id=\"e777c7bce0fcde6ac3eff61f72881ac22\">\n<a href=\"https://support.getrecharge.com/hc/en-us/articles/360008681834\" target=\"_self\" rel=\"undefined\">Shopify Checkout Integration</a> merchants can translate the checkout language directly from Shopify. See Shopify's <a href=\"https://help.shopify.com/en/manual/checkout-settings/checkout-language#translate-checkout-fields-individually\" target=\"_blank\" rel=\"noopener noreferrer\">Translating checkout fields</a> guide for more details. </li>\n<li data-list-item-id=\"eb04c2f8ce9bca2138a816832c543cd73\">Merchants using the <a href=\"https://support.getrecharge.com/hc/en-us/articles/360008681834\" target=\"_self\">Shopify Checkout Integration</a> have access to <a href=\"https://support.rechargepayments.com/hc/en-us/articles/360052553513-Recharge-Quick-Actions\" target=\"_self\">Quick Actions</a> translation settings. </li>\n</ul>\n</li>\n</ol><p>Each translation field expands, where you can adjust the text customers see. Click <strong>Save</strong> once you've finished making your edits.</p><hr><h2 id=\"h_0beabf6a-00e4-49f6-baea-608bc31e370c\">Available translations</h2><p>Review the guides below to learn more about what translations are available for various elements hosted by Recharge:</p><ul>\n<li data-list-item-id=\"e299cc3e6584b181a043eb987a5e6718d\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/22853778978839-Customer-Portal-translations#h_0beabf6a-00e4-49f6-baea-608bc31e370c\">Affinity Customer Portal translations</a></li>\n<li data-list-item-id=\"efeb307dbc6cea7be582ca98216c0da15\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/22853778978839-Customer-Portal-translations#h_01HVMBDT85CXJJRJ1548GY97KG\">Customer Portal - Themes translations</a></li>\n<li data-list-item-id=\"e9b5f67966a7135e3d85e336d2afe5382\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/23055341489047-Quick-actions-translations\">Quick Actions translations</a></li>\n<li data-list-item-id=\"ea6cb6a7eff4e4d153d162e367be9f9b2\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/23055889331991-Bundles-widget-translations\">Bundles widget translations</a></li>\n<li data-list-item-id=\"e76a9259b588c8ee7ae73d3c6727c1c24\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/33693661450903-How-to-translate-your-selling-plans\">Selling plan translations</a></li>\n<li data-list-item-id=\"ed96876a464bccf362607b7c0854a318a\"><a href=\"https://support.getrecharge.com/hc/en-us/articles/23055720312727-Checkout-translations\">Checkout translations</a></li>\n</ul><hr><h2 id=\"h_01K8BJD6Q9E6BTDENHZVY4HCX3\">Flow translations</h2><p>Recharge supports multi-language translations for your flows, allowing you to deliver a localized customer experience. Manually translate each field, or use smart translation to translate your experiences instantly. See <a href=\"https://support.getrecharge.com/hc/en-us/articles/33210835048215-How-to-translate-your-Cross-Sell-and-Upsell-experiences\">Flows translations</a> for detailed setup instructions. </p><hr><h2 id=\"h_262361c1-6244-4498-9b99-86e18e41c64a\">Frequently asked questions</h2><details style=\"border: 1px solid #d9d9d9; border-radius: 16px; margin-bottom: 16px; overflow: hidden;\">\n  <summary style=\"cursor: pointer; list-style: none; padding: 20px 24px; font-size: 16px; font-weight: 600; display: flex; justify-content: space-between; align-items: center;\">\n    <span>Can I host multiple languages on the same website?</span><span style=\"font-size: 24px; line-height: 1; color: #555;\">⌄</span>\n  </summary>\n  <div style=\"padding: 0 24px 24px;\">\n    <p>\n      Recharge can only support one language at a time. Recharge is not compatible\n      with any of the translation apps available on ecommerce platforms. As\n      a\n      workaround, you can translate different features within Recharge.\n    </p>\n    <ul>\n      <li>\n        You can completely translate the Subscription Widget, and it is compatible\n        with\n        <a href=\"https://help.shopify.com/en/manual/international\">Shopify Markets</a>.\n        See\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/29884699936279-How-can-I-translate-the-Subscription-Widget\">How can I translate the Subscription Widget?</a>\n        for more information.\n      </li>\n      <li>\n        With the\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/22853778978839-Customer-Portal-translations\">Affinity customer portal translations</a>,\n        you can save multiple translations of the customer portal in different\n        languages and display these to customers depending on the language\n        they\n        select.\n      </li>\n      <li>\n        Update wording and phrases used throughout your\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/22853778978839-Customer-Portal-translations\">customer portal</a>.\n      </li>\n      <li>\n        You can use the\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/360008829513\">translation settings</a>\n        in your merchant portal to display multiple languages on the same\n        line.\n        For example. Hello/Hola.\n      </li>\n      <li>\n        You can\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/33210835048215-How-to-translate-your-flows\">translate the Cancellation Prevention experience</a>.\n      </li>\n      <li>\n        You can adjust the language translations and customize certain text\n        elements\n        you use with\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/23055889331991-Bundles-widget-translations\">Bundles widget translations</a>.\n      </li>\n      <li>\n        You can\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/33693661450903-How-to-translate-your-selling-plans\">translate your selling plans</a>.\n      </li>\n      <li>\n        Adjust language translations related to\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/23055341489047-Quick-Actions-translations\">Quick Actions</a>.\n      </li>\n      <li>\n        Recharge supports multi-language\n        <a href=\"https://support.getrecharge.com/hc/en-us/articles/33210835048215-How-to-translate-your-flows\">translations for your flows</a>,\n        allowing you to deliver a localized customer experience.\n      </li>\n    </ul>\n    <p>\n      Another workaround is to create a store for each language you want to\n      display, such as:\n    </p>\n    <ul>\n      <li>http://shop.storename.com</li>\n      <li>http://cn.storename.com</li>\n      <li>http://uk.storename.com</li>\n      <li>http://fr.storename.com</li>\n      <li>http://ausnz.storename.com</li>\n    </ul>\n    <div class=\"callout-blue\">\n      <strong>Tip:</strong> If you decide to set up multiple stores to handle\n      different languages, the transaction fees apply to all stores using\n      Recharge. On the\n      <a href=\"https://getrecharge.com/pricing/?__hstc=34162814.e70d18d5f89dd5ab3ce24fc0d93d3db3.1718728813346.1747672712368.1747675043430.716&amp;__hssc=34162814.26.1747675043430&amp;__hsfp=3347877758\">Starter plan</a>,\n      there is an additional monthly cost. On the\n      <a href=\"https://rechargepayments.com/pricing/?__hstc=34162814.34b953815b5b6f101291b782ed0eb298.1765287117005.1783432892834.1783439032776.456&amp;__hssc=34162814.13.1783439032776&amp;__hsfp=4f478997060db385b5f085eef1c32d67\">Plus plan</a>,\n      there is no additional monthly cost for storefronts created for languages,\n      only the transaction fees. If you are not on the Plus plan and would\n      like\n      to access this setup click Talk to Sales on the\n      <a href=\"https://rechargepayments.com/pricing/?__hstc=34162814.34b953815b5b6f101291b782ed0eb298.1765287117005.1783432892834.1783439032776.456&amp;__hssc=34162814.13.1783439032776&amp;__hsfp=4f478997060db385b5f085eef1c32d67\">Pricing</a>\n      page.\n    </div>\n  </div>\n</details>\n<details style=\"border: 1px solid #d9d9d9; border-radius: 16px; margin-bottom: 16px; overflow: hidden;\">\n    <summary style=\"cursor: pointer; list-style: none; padding: 20px 24px; font-size: 16px; font-weight: 600; display: flex; justify-content: space-between; align-items: center;\">\n      <span>Can I translate the shipping country name at the checkout?</span><span style=\"font-size: 24px; line-height: 1; color: #555;\">⌄</span>\n    </summary>\n    <div style=\"padding: 0 24px 24px;\">\n      <p>The shipping country name can't be translated. The ecommerce platform requires the shipping country name to match what's on their system exactly, or the order will be rejected.</p>\n    </div>\n  </details>","user_segment_ids":[]}}