Sections

• Issue
• Environment
• Resolution

Issue

If your recurring charges are receiving processing errors that indicates that there is an issue with the payment processor or the ecommerce platform. 

Some examples include:

• Issue processing order
• There was a problem processing your order
• Could not process
• Error triggering processing

Environment

This issue may appear on all platforms but is most common for merchants using PayPal Express and/or Braintree to process their orders. 

Click Customers > Order errors to view charge errors in the merchant portal. 

Resolution

Processor errors will be automatically retried by the automatic retry settings. Most often these errors are caused by a timeout issue with the ecommerce platform or payment processors API and retrying the charge will resolve the error. 

If the automatic retry does not resolve the error, you can process a manual retry outside of the automatic retry cycle. Since this is separate from the batch processing system this may resolve the error.