Troubleshooting insufficient inventory errors
Sections
Issue
When checking the Order errors, there is a charge error listed as insufficient inventory
under the Error column. This error displays when one or more products on an order are out of inventory.
Recharge retries charges with an insufficient inventory error daily for up to 60 days. After 60 days, Recharge leaves the charge in an insufficient inventory state, making it easier to locate and reschedule these charges once inventory is available.
Environment
Resolution
Shopify Checkout Integration or Migrated Shopify Checkout Integration
Insufficient inventory errors may arise due to how your order processing settings are enabled.
If the inventory setting is set to "Create order only if inventory is available"
- Confirm there is adequate inventory for your product in Shopify or in your third-party fulfillment application.
- Once the item is back in stock, you can manually retry the charge by clicking the three dots next to the Error column and select Retry charge.
Recharge Checkout on BigCommerce or BigCommerce Integration
Recharge creates the subscription order only if there is available inventory in BigCommerce. The order is marked with an inventory charge error if the inventory is unavailable.
To resolve the inventory error, ensure there is adequate inventory for your product in your e-commerce platform or third-party fulfillment application.
Once the item is back in stock, you can manually retry the charge by clicking the three dots next to the Error column and select Retry charge.