Handling Authorize Response Error: This transaction has been declined. Error code: 2
Issue
There are orders with charge errors that include an Authorize response error in the error details. Authorize response error are error codes received from Authorize.net to Recharge. When you hover over ‘i’ for more error message details, it shows Authorize Response Error: This transaction has been declined. Error code: 2 in the popup window.
Environment
- Recharge Checkout on BigCommerce
- Migrated Shopify Checkout Integration (subscribers billed by Recharge)
- Custom
Refer to Shopify's article on Authorize.net if you are using the Shopify Checkout Integration.
Resolution
For error code 2, Authorize.net explanation includes:
This transaction has been declined.
For any errors that include a general card decline, instruct customers to contact their financial institution directly. Manually retry the charge when the customer resolves the decline with their financial institution.
Step 1 - Confirm the payment method with the customer
Confirm with the customer that their payment method is valid and active. If the card is still declining, recommend customers update their payment method. You can then manually retry the charge after the payment method has been updated.
Step 2 - Contact Authorize.net support
When the cause and solution steps of the charge error are still unknown, it is recommended reaching out to the Authorize.net support team for assistance.
