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401 error when viewing Recharge Analytics
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Sections
Issue
401 error appears when accessing the Recharge Analytics tab in the merchant portal.
Environment
Platform:
- Recharge Checkout on BigCommerce
- BigCommerce Checkout Integration
Resolution
Merchants using BigCommerce may see a 401 You are not authenticated to view this page error when trying to access Recharge Analytics. The 401 error is a cookie-based issue caused by security settings.
Enable cross-tracking or switch to another web browser to access Recharge Analytics.
Safari
- Open up Safari and click Preferences in the top options bar.
- Select Privacy.
- Un-check Prevent cross-site tracking.
Google Chrome
- Open up Chrome and click the three dots in the top options bar and select Settings.
- Locate Privacy and security and select Cookies and other site data.
- Under General settings, select Allow all cookies.
Firefox
- Open up Firefox and click Preferences in the top options bar.
- Under Privacy & Security, select Standard.
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