Sections

• Issue
• Environment
• Resolution

Issue

401 error appears when accessing the Recharge Analytics tab in the merchant portal.

Environment

Resolution

Merchants using BigCommerce may see a 401 You are not authenticated to view this page error when trying to access Recharge Analytics. The 401 error is a cookie-based issue caused by security settings.

Enable cross-tracking or switch to another web browser to access Recharge Analytics.

Safari

1. Open up Safari and click Preferences in the top options bar.
2. Select Privacy.
3. Un-check Prevent cross-site tracking.

Google Chrome

1. Open up Chrome and click the three dots in the top options bar and select Settings.
2. Locate Privacy and security and select Cookies and other site data.
3. Under General settings, select Allow all cookies.

Firefox

1. Open up Firefox and click Preferences in the top options bar.
2. Under Privacy & Security, select Standard.