Sections

• Issue
• Environment
• Resolution

Issue

The discount code option does not appear at checkout.

Environment

Resolution

The discount code entry field is only present if you have active discount codes available to your customers. Discount codes must be created in both your ecommerce platform and in Recharge if they are to work for both checkout and recurring orders. 

Create a discount code to ensure the field appears.

If you have an active discount code and the discount field is still not visible, confirm that there is no CSS applied to your checkout settings. To review, click Storefront and select Checkout in your merchant portal.

CSS interfering with the discount field may appear as follows:

#discount {
  display: none;
}