Order went through the wrong checkout and is not in Recharge
Sections
Issue
Customers purchasing subscription products should have their initial order processed through the Recharge Checkout. In the event that there is an issue with integration, customers complete their checkouts with a subscription product through the incorrect checkout. This means that the order is not captured in Recharge and is not set up as a subscription.
See Identifying your store’s Recharge checkout platform for more information.
Environment
Resolution
If a customer went through the wrong checkout, you can follow the steps listed in Adding a customer to Recharge who used the wrong checkout.
However, it can be important to identify why the customer went through the wrong checkout.
Identifying a wrong checkout issue
Unless your store uses a custom domain, the Recharge checkout URL begins with checkout.rechargeapps.com. Review the following common issues, if you notice customers are not purchasing subscriptions through the Recharge Checkout
Updated theme
Recharge may need to run an installation if you recently installed a new themes, or made adjustments to your theme file See Shopify supported themes documentation or BigCommerce supported themes for detailed instructions.
Dynamic checkout buttons
Dynamic checkout buttons are not supported by Recharge. You can deactivate the button or you contact Recharge technical support for assistance hiding this button on subscription products.
Quick View
The QuickView app as is not compatible with subscriptions. Try uninstalling this app to fix wrong checkout issues.
Slider/Pop-Out cart
This type of cart does not open a new cart page, so the subscription properties are not added to the order. Check your theme settings for additional cart types. You can work with a third-party developer to ensure the correct properties are added as outlined in the Add an item to cart with Ajax documentation.
Custom add to cart
Work with a third-party developer to ensure the correct properties are added If you have a custom add to cart feature, or other customizations, as outlined in the Add an item to cart with Ajax documentation.
