BigCommerce Checkout Integration feature status
With the BigCommerce Checkout Integration, BigCommerce merchants can use Recharge for customer and subscription management while providing a unified checkout experience for their customers with BigCommerce's native checkout.
This guide outlines eligibility requirements and limitations for using the BigCommerce Checkout Integration and available features.
- BigCommerce Checkout Integration
Store conversion eligibility requirements
Note: By default, stores installing Recharge for the first time after April 3rd, 2023 use the BigCommerce Checkout Integration. This section applies to Recharge Checkout on BigCommerce stores wishing to convert to the BigCommerce Checkout Integration.
You cannot use Multi-Storefront (MSF) to use the BigCommerce Checkout Integration.
Eligible payment processors
The following payment processors are compatible with the BigCommerce Checkout Integration at this time. Additional payment processors are planned for future compatibility:
Note: Eligibility requirements are subject to change as future compatibility is released. This document is actively updated when new features become compatible.
Compatible features
Feature |
Note |
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BigCommerce Promotions, including Automatic and Coupon Promotions |
BigCommerce Promotions are supported except for product and cart-level automatic promotions and coupons. |
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BigCommerce Wish Lists are supported. |
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Coupon codes in checkout |
Customers can use coupon codes in checkout. |
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Customer conversion analytics are supported. |
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Customers purchasing multiple subscription frequencies at checkout |
Customers can purchase multiple subscription frequencies at checkout. |
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Many third-party integrations are supported. Third-party integrations not listed in the Recharge Help Center are not compatible. |
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BOGO promotions |
You can offer subscription products as the purchased product in a BOGO promotion, but the “get one free” item must be a one-time purchase. |
Limited compatibility features
Feature |
Note |
|
Refunds |
Refunds and cancellations on any subscription order must be issued in Recharge. Once refunded in Recharge, the refund syncs to BigCommerce. If the refund is issued on BigCommerce, the payment will not be refunded and the status will not sync to Recharge. |
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BigCommerce, price, weight adjusting, and required modifiers |
Modifiers are only supported in checkout. They are not supported in the customer portal when a customer adds or swaps a product. |
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Highly customized frontend themes |
Some customized front-end themes may not be compatible out of the box. |
| Amazon Pay |
Supported for one-time purchases. Not supported for recurring subscription purchases at this time. Recharge hides Amazon Pay as an option automatically when a customer purchases a subscription. |
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Venmo |
Supported for one-time purchases. Not supported for recurring subscription purchases at this time. Recharge hides Venmo as an option automatically when a customer purchases a subscription. |
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Multiple shipping addresses |
Not supported at this time. One-time purchases can be shipped to multiple shipping addresses but Recharge subscription orders can only have one shipping address per order. |
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BigCommerce Gift Certificates |
BigCommerce Gift Certificates can be purchased and redeemed during checkout. |
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BigCommerce store credit can be used during checkout but not for recurring orders. |
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Required modifiers |
Required modifiers are supported in the checkout and in the merchant portal add/swap. Required modifiers are not supported in the customer portal |
Non-compatible features
Due to limitations with recurring orders, some features are incompatible at this time. In some cases, workarounds and alternative methods are provided as possible solutions.
Feature |
Note |
| Recurring discounts |
Product and cart-level automatic promotions and coupons are only applied to the initial order, but they are not applied to recurring orders. As a workaround, use Price List discounts. Price List discounts are applied to both initial and recurring orders. |
| Native address validation |
BigCommerce does not natively validate addresses at checkout. If an order is created with an invalid address, the checkout order will fail. See Installation and store configuration for more details of third-party solutions. |
| Native email validation |
BigCommerce does not natively validate email addresses at checkout. If an order is created with an invalid address, the checkout order will fail. |
| BigCommerce Gift Wrapping | Not supported at this time. |
| Refund by line items |
You can refund by line items in BigCommerce for one-time purchase orders. Refund by line items is not supported in Recharge for recurring orders. |
| Custom required order/checkout fields on the Customer address record | Not supported at this time. |
| Avalara integrations with a standard tax code different from P0000000 | Not supported at this time. |
| Fraud filtering with Authorize.net | Not supported at this time. |
| Multiple storefront domains | Only the custom domain URL is supported, not the BigCommerce permanent URL. |
| Bundles | Not supported at this time. |
| Rewards, Cancellation Prevention, Failed Payment Recovery, and Upsell Subscription Experiences | Not supported at this time |
| Multi-Storefront (MSF) | Not supported at this time. |
| Multicurrency | Not supported at this time. |
| Headless storefronts | Not supported at this time. |
| Official loyalty integrations | No official loyalty integrations are available at this time. |
| Vertex | Not supported at this time. |
| TaxJar | Not supported at this time. |
| Braintree 3D Secure | Not supported at this time. |
| Manual orders | Not supported at this time. You can manually add a customer to Recharge through the merchant portal. |
