Do subscription customers receive order emails from my ecommerce platform and Recharge?
Relevant to:
Shopify Checkout Integration
Recharge Checkout on BigCommerce
BigCommerce Integration
Migrated Shopify Checkout Integration
Your ecommerce platform is responsible for sending order confirmation emails and fulfillment emails. For further information, see:
- Shopify - New order notifications
- BigCommerce - Order notifications
Recharge sends subscription-specific emails that are managed through the Notifications settings. For example, Customers receive the Subscription activation notification when they make a subscription purchase, which includes purchase details and a link to modify their subscription through the customer portal.
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