Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Do subscription customers receive order emails from my ecommerce platform and Recharge?
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Your ecommerce platform is responsible for sending order confirmation emails and fulfillment emails. For further information, see:
- Shopify - New order notifications
- BigCommerce - Order notifications
Recharge sends subscription-specific emails that are managed through the Notifications settings. For example, Customers receive the Subscription activation notification when they make a subscription purchase, which includes purchase details and a link to modify their subscription through the customer portal.
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