Bulk update is taking a long time to process
Issue
When processing a bulk update using Bulk managing subscriptions tool or Bulk Updater tool, the bulk update tool appears to stall or takes a long time to finish processing.
Environment
- Recharge Checkout on Shopify
- Shopify Checkout Integration
- Recharge Checkout on BigCommerce
Bulk update tools such as:
Resolution
There are a few troubleshooting steps to complete to address longer than usual bulk update processing:
Size
If you are attempting to bulk update a large file of subscriptions or charges, bulk update tools may take a few minutes to finish processing.
For example, the Bulk managing subscriptions tool can only process up to 50 000 records at a time. It is recommended to split the records into multiple CSV files or try running bulk updates on smaller batches of records if you are using the Bulk Updater tool.
Use a CSV file instead of the multi-select tool
If you are using the multi-select tool and encounter an issue with the tool stalling or not completing the bulk update, it is recommended to prepare a CSV file and use the import tool instead. For instructions on preparing a CSV file, use the bulk update chart to locate instructions for your specific update.
Check tool status
Recharge will report on our status page if we are experienced any unforeseen downtime related to our tooling.
