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Old fulfillment center is assigned to orders on Shopify
Migrated Shopify Checkout Integration
Sections
Issue
There are orders that list the previous fulfillment center, instead of the current fulfillment center in-use.
Environment
Platform:
- Migrated Shopify Checkout Integration
This is applicable for merchants who have converted to the Shopify Checkout Integration and have pre-existing customers whose shipping is managed through Recharge. Merchants with new customers and using the Shopify Checkout Integration must set up and control shipping rates and settings directly within Shopify.
See Shopify Checkout Integration technical details and requirements shipping section for further information.
Resolution
Orders are created immediately following the previous charge. This means that changes made to your fulfillment center configuration are not automatically associated with these orders and the orders process using the previous fulfillment center setup.
Contact Recharge support to regenerate your queued orders and update the fulfillment center connected in the order details.
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