Section

• Issue
• Environment
• Resolution

Issue

When a customer goes to checkout a different rate than expected for the product is shown.

Environment

Resolution

If a weight is not specified for a package then Shopify will use the size and weight of the default package you have set up. If you are using weight-based rates, as recommended by Recharge, confirm that there is a weight present for the package and that it is the correct weight for that product. The package weight directly affects the shipping rates displayed during checkout.

For merchants on Recharge Checkout on Shopify, if there is a weight present but you still are seeing the wrong shipping rate, see The original product weight was updated in Shopify, but the wrong shipping rate is being calculated at the checkout.