How do I ship to existing subscribers while blocking new subscribers from specific countries?
Recharge Checkout on BigCommerce
Platform:
- Recharge Checkout on BigCommerce
To ship to existing customers but block new customers from checking out, you can either update your Recharge shipping settings or use custom CSS/JavaScript code to hide specific countries at checkout.
Note: The use of custom code is not supported by Recharge as outlined in our design and integration policy. It is recommended to work with a third-party developer to build this customization.
- To update your Recharge shipping settings, click Settings in your merchant portal and select Shipping.
- Under Shipping settings, click Manage zones and select Add shipping zone.
- Add the countries that you currently ship to.
- In the Advanced Settings, in the Errors sections, set your preferences to Display an error if no matching shipping is found. This ensures the customer checking out requires an applicable shipping rate.
- Remove the country from your shipping zones in Recharge and/or your ecommerce platform, depending on where your rates are configured.
- To prevent any order errors, manually set the shipping rate for existing customers located in this country. The Recharge support team is available to assist with updating customers in bulk if you have more than 50 customers located in this country.
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