Skip to main content

Back to getrecharge.com Developer docs Merchant HQ Contact us

×

New in-app support experience

Our new in-app support experience for Recharge users is available 24/7, offering instant access to FAQs, troubleshooting guides, product information, and our support team. Learn more.

To access:

1. From the Recharge Merchant Portal, click the Information menu icon in the top right corner.
2. Select Get help.

Close

How can we help?

All Platforms Recharge Checkout on Shopify Shopify Checkout Integration Recharge Checkout on BigCommerce BigCommerce Checkout Integration Custom

What is my platform?

Recharge
Account and Store Settings
Exports
Exports FAQs

What time zone do the dates and times in Exports display in?

All dates and times in Recharge's CSV exports are shown in Eastern Time (ET) (UTC-5).

Was this article helpful?

0 out of 0 found this helpful

Related articles

Available exports in the Export Builder
Checkout error: Cart data not available - Please check if password is set on your store
What time are upcoming charge notifications sent?
Converting from Recharge Checkout on Shopify to the Shopify Checkout Integration
Subscription dashboards

Didn’t find what you’re looking for?

PLATFORM

Theme Engine
Enhanced Analytics
One-time Products
Integrations
Shopify Subscriptions
BigCommerce Subscriptions
Plans & Pricing
System Status

PARTNERS

Support Documentation
Theme Engine Documentation
API Documentation
Developer Documentation
Support add-ons
Managed Services
Partner Agencies
Partner Login
Become a Partner

RESOURCES

Headless Subscription Builds
New to Subscriptions
Migrations
Shopify Plus
Subscription Report
Hit Subscribe – Podcast
Customer Stories
Blog

COMPANY

About
Careers
Join Newsletter
Culture Blog
Media Kit
Vulnerability Reporting

recharge-horiz-full_color

Santa Monica, California