Sections

• Issue
• Environment
• Resolution

Issue

The recurring workflow is not triggering on the correct charge.

Environment

Resolution

The recurring order specified in the workflow must be processed for the workflow to apply to the remaining recurring orders. If the workflow should apply to the customer's fifth-order, then their fourth charge needs to be processed to trigger the workflow's change on the fifth order.

Recurring orders are separate from checkout orders, and the checkout order should not be accounted for when setting a recurring order trigger.

For example, a customer's fourth recurring order is their fifth charge overall, as they have had one checkout order and four recurring orders.

If your workflow should apply to all recurring orders you can select the All trigger option.