Workflow adjusted multiple items on an order
Sections
Issue
The workflow was configured to update a single item but multiple items were updated when the workflow triggered.
Environment
Resolution
If multiple items in an order match the search terms laid out for the workflow they will all be altered. Conditions are used to determine whether a workflow should run for an order (if any items in the order match the conditions), then any items that match the search criteria from the workflow will be altered.
In this case, if both items should not be updated your workflow should be adjusted to make the conditions and search more specific.
For example, the workflow condition is "product_title includes subscription" and the search criteria is "variant_title = 1 Bottle." If the customer orders two products with Subscription in the title and the 1 bottle variant selected, the workflow will change both products in the order.
