Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Can I disable the cancel flow in RechargeSMS to prevent additional cancellation notifications?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
By default, RechargeSMS sends a cancellation confirmation SMS message if your customers cancel their subscriptions, even if the customer cancels outside of SMS messages. To disable the cancellation notification in RechargeSMS:
- On the Shopify Admin, click Apps and select RechargeSMS.
- Choose Settings and select Features.
- Locate the General Functionality section and toggle the option for “Send Cancellation Confirmation Messages” to Off.
Was this article helpful?
0 out of 0 found this helpful
