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Customer received upcoming charge email after cancellation
Shopify Checkout integration
Custom
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Section
Issue
Customers cancelled their subscription but still received an upcoming charge email notification for the item.
Environment
Platform: Cross-platform
Resolution
If the customer cancels their subscription on the same day as the notification email is scheduled to be sent, they still receive an upcoming charge notification. The notification was created prior to the changes being made, therefore the changes that the customer made to the subscription are not reflected.
Upcoming charge notifications, by default, are triggered to send 3 days before the charge date and daily between 7 PM ET and 11 PM ET.
Note: Cancellations should be made prior to the date the charge is scheduled to process. If an attempt to cancel the charge on the same day it is set to process, it may have already been queued in the processing batch and could go through.
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