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Gift a skipped shipment

Relevant to: Shopify Checkout Integration Migrated Shopify Checkout Integration

Gift a skipped shipment allows customers to gift a one-time order rather than skipping the shipment to the next order date. This guide covers how to enable gift a skipped shipment, its limitations, and the customer journey. 

Platform: 

  • Shopify Checkout Integration
  • Migrated Shopify Checkout Integration

Before you start

Enable gift a skipped shipment

Note: The Skip shipment setting must be enabled for the "Allow customers to gift a shipment instead of shipping it" toggle to display. 

To enable gift a skipped shipment:

  1. Click Storefront, then select Customer portal from the merchant portal. 
  2. Check the option Gift their order to someone else instead of skipping it under Customer portal functionality.
  3. Save your changes.

Gift notification

Note: Gift a skipped shipment has a property included in the Order Placed Successfully on Recharge Klaviyo metric. 

The Gift Skipped Shipment notification is sent to the gift recipient once the one-time order processes. Access and edit messaging by going to Settings> Notifications in your merchant portal. This notification is enabled by default. 

Customer journey

Note: This feature can only be actioned on the View your next order page. 

If the gift a skipped shipment option is enabled and a customer skips their next queued order, a pop-up slider will appear asking whether they want to gift the order instead of skipping it. The customer provides recipient information while the original order is skipped. This creates a one-time order for the new address with the same charge date as the queued order that was skipped.

To gift a skipped shipment on the customer portal: 

  1. A customer skips their next queued order.
  2. A pop-up slider will display asking if they would like to gift the order instead of skipping.
  3. The customer provides recipient information while the original order on the customers address is skipped and selects Send gift.
  4. After the order is created, the customer portal will display the gift as a one-time item and a new address is created for the gift recipient.

Merchant experience

Recharge makes it easy for you to view and track gift actions in the merchant portal. The following happens when a customer selects the gift skipped order option in their customer portal:

  • The timeline and upcoming orders sections show that the customer skipped the original order
  • Recharge automatically creates a new order for the same date using the recipient’s shipping information, and the item appears as a one-time product rather than a subscription item
    The customer timeline includes a note indicating that the customer skipped the purchase item and gifted it, confirming the customer’s action

Considerations

Consider the following when using this feature:

Consideration

Notes
Cancelling gifted orders
  • Unskipping a skipped order will not automatically cancel the gifted order. The gifted order needs to be manually cancelled. 
    • To cancel the one-time gift, on the View your next order page select Manage this product on the one-time gift. The customer can then select Remove product to remove the gift. 
Disabling gift a skipped shipment 
  • If you disable this feature after a customer has already gifted a skipped order, the one-time gift order will still process. 
Product availability
Gift a skipped shipment triggers
  • Gift a skipped shipment only triggers if the customer skips the next queued order.  
Customer portal theme availability
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