Gift a skipped shipment allows customers to gift a one-time order rather than skipping the shipment to the next order date. This guide covers how you can enable gift a skipped shipment, limitations, and the customer journey. 

Before you start

• The Affinity customer portal theme is compatible out of box. 
• A Theme Engine endpoint is available to create a custom build using the Recharge API. This implementation will require custom coding and is not a part of Recharge's standard turnkey solution. See the Recharge design and integration policy for additional information. 
• Gift a skipped shipment is available on the JavaScript SDK. Refer to Recharge's JavaScript SDK documentation for more information. 
• Unskipping a skipped order will not automatically cancel the gifted order. The gifted order will need to be manually cancelled. 
  • To cancel the one-time gift, on the View your next order page select Manage this product on the one-time gift. The customer can then select Remove product to remove the gift. 
• If you disable this feature after a customer has already gifted a skipped order, the one-time gift order will still process. 

• There are some limitations to consider: 

  • You cannot gift a skipped shipment using Prepaid subscriptions or Bundles.

  • Gift a skipped shipment will trigger only if the customer skips the next queued order.  

  • This feature is not supported on Prima, Novum, or Theme Engine.

Enable gift a skipped shipment

To enable gift a skipped shipment:

1. Click on Storefront and select Customer portal from the merchant portal. 
2. In the customer portal controls section under shipment frequency, click the toggle next to Allow customers to gift a shipment instead of skipping to enable the feature. 
   

Gift notification

The Gift Skipped Shipment notification is sent to the gift recipient once the one-time order processes. Access and edit the messaging by going to Settings, then Notifications in your merchant portal. This notification is enabled by default. 

Customer journey

If the gift a skipped shipment is enabled and a customer skips their next queued order, a pop-up slider will display asking if they want to gift the order instead of skipping. The customer provides recipient information while the original order is skipped. This creates a one-time order for the new address with the same charge date as the queued order that was skipped.

The customer can also choose to send an email confirmation to the gift recipient letting them know they are receiving a gift. After the order is created, the customer portal will display the gift as a one-time item and a new address will be created for the gift recipient. 

To gift a skipped shipment on the customer portal: 

1. A customer skips their next queued order.
   
2. A pop-up slider will display asking if they would like to gift the order instead of skipping.
   
3. The customer provides recipient information while the original order on the customers address is skipped and selects Send gift.
   
4. After the order is created, the customer portal will display the gift as a one-time item and a new address is created for the gift recipient.