Confirming the Manage subscriptions link is installed on the Login page

Recharge adds a Manage Subscriptions link to your theme to help customers manage their subscriptions. This link lets customers quickly register, activate, or access their accounts after checkout.

By default this link installs when Recharge is installed. Use this guide to confirm if the link works properly. 

Before you start

• Recharge offers passwordless login for easy customer portal access without requiring login details.
• This doc goes over the Manage subscriptions link on the Shopify Account Login page. To add or adjust the link within the Shopify customer portal, see Adding and adjusting the "Manage Subscriptions" link to the customer account in Shopify for Shopify's legacy customer accounts.

Step 1 - Confirm if the link is visible on your storefront

1. Go to your store's Customer Account page by adding /account/login to your store's URL(i.e. myshopify.com/account/login).

2. Check for the Manage subscriptions text underneath the login form. 

   

3. Click Manage subscriptions to confirm that the link redirects you to the Request Account Invite form. 

4. If you have a test subscription account, enter your email address into the field to test the Manage subscriptions link notification.
    

   

If the Manage subscriptions link appears on the Customer Account Page and lets you request account access, it works correctly.

If the link is missing or doesn't redirect to the request form, proceed with Step 2 to confirm if the link was installed correctly. 

Step 2 - Confirm that the Manage subscriptions link has not been added to your theme file

If the Manage subscriptions link is not visible on the Customer Account login page, follow these steps to check if the link was installed.

Confirm that the Manage subscriptions link has not been added as an asset

1. Go to your store's Customer Account page by adding /account/login to your store's URL(i.e. myshopify.com/account/login).
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for /get-subscription-access in the Elements panel using CMD/CTRL F. 

This will locate the Manage subscriptions link if it is present in the theme. If you are unable to locate the /get-subscription-access string, check if the Manage subscriptions link was injected with JavaScript.

Confirm that the Manage subscriptions link was not injected with Javascript

A code snippet will appear in your theme code beginning with <!-- Begin: Recharge Account Access Link ---> if the Manage subscriptions link was injected using JavaScript.

1. Navigate to the Customer Account page for your store. This typically can be done by adding /account/login to the end of the URL for your store, i.e. myshopify.com/account/login. 
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for the JS code beginning with <!-- Begin: Recharge Account Access Link ---> using CMD/CTRL F.

This should locate the Manage subscriptions link if it is present in the theme via JavaScript. If you are still unable to confirm if the Manage subscriptions link was successfully installed, proceed to Step 3. 

Step 3 - Confirm that the Manage subscriptions link isn't hidden with CSS

1. From your Shopify admin, click Online Store.
2. From the dropdown menu, select Themes.
3. Find your Current theme and click Actions and select Edit code from the dropdown menu.
4. Open the theme.css.liquid file and locate the following code snippet using CMD/CTRL F:

div#rc_login {display: none!important;}

If this code snippet is in the file, remove it and save the changes to make the Manage subscriptions link visible on the Customer Account page.

Step 4 - Contact Recharge support

The Recharge support team can help install the Manage subscriptions link if you've determined it is not present in your theme. Contact the Recharge support team if:

• The /get-subscription-access string is not present in your theme.
• The get-subscription-access is present in your theme, but the Account Access link is not visible on your storefront.
• The JavaScript code is not present in your theme.
• The JavaScript code is present in your theme, but the Account Access link is not visible on your storefront.