Recharge adds an Account Access link to your theme to help customers manage their subscriptions. This link lets customers quickly register, activate, or access their accounts after checkout.

By default, this link installs with Recharge. Use this guide to confirm if the link works properly.

Before you start

Recharge offers passwordless login for easy customer portal access without requiring login details.

Step 1 - Confirm if the link is visible on your storefront

1. Go to your store's Customer Account page by adding /account/login to your store's URL(i.e. myshopify.com/account/login).
2. Check for the "Need help accessing your subscription?" text underneath the login form.
   
3. Select Click here to confirm that the link redirects you to the Request Account Invite form. 
4. If you have a test subscription account, enter your email address into the field to test the Account Access link notification.
   

If the Account Access link appears on the Customer Account Page and lets you request account access, it works correctly.

If the link is missing or doesn't redirect to the request form, proceed with Step 2 to confirm if the link was installed correctly. 

Step 2 - Confirm that the Account Access Link has not been added to your theme file

If the Account Access link is not visible on the Customer Account login page, follow these steps to check if the link was installed.

Confirm that the Account Access link has not been added as an asset

1. Go to your store's Customer Account page by adding /account/login to your store's URL(i.e. myshopify.com/account/login).
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for /get-subscription-access in the Elements panel using CMD/CTRL F. 

This will locate the Account Access link if it is present in the theme. If you are unable to locate the /get-subscription-access string, check if the Account Access link was injected with JavaScript.

Confirm that the Account Access link was not injected with Javascript

A code snippet will appear in your theme code beginning with <!-- Begin: Recharge Account Access Link ---> if the Account Access link was injected using JavaScript.

1. Navigate to the Customer Account page for your store. This typically can be done by adding /account/login to the end of the URL for your store, i.e. myshopify.com/account/login. 
2. Access the Elements panel through the Developer Tools in your browser.
3. Search for the JS code beginning with <!-- Begin: Recharge Account Access Link ---> using CMD/CTRL F.

This should locate the Account Access link if it is present in the theme via JavaScript. If you are still unable to confirm if the Account Access link was successfully installed, proceed to Step 3. 

Step 3 - Confirm that the Account Access Link isn't hidden with CSS

1. From your Shopify admin, click Online Store.
2. From the dropdown menu, select Themes.
3. Find your Current theme and click Actions and select Edit code from the dropdown menu.
4. Open the theme.css.liquid file and locate the following code snippet using CMD/CTRL F:

div#rc_login {display: none!important;}

If this code snippet is in the file, remove it and save the changes to make the Account Access link visible on the Customer Account page.

Step 4 - Contact Recharge support

The Recharge support team can help install the Account Access link if you've determined it is not present in your theme. Contact the Recharge support team if:

• The /get-subscription-access string is not present in your theme.
• The get-subscription-access is present in your theme, but the Account Access link is not visible on your storefront.
• The JavaScript code is not present in your theme.
• The JavaScript code is present in your theme, but the Account Access link is not visible on your storefront.