Notifications are blocked or flagged due to DMARC policy
Shopify Checkout integration
Custom
Recharge Checkout on BigCommerce
Recharge Checkout on Shopify
BigCommerce Checkout Integration
Sections
Issue
Customers report that emails are being flagged by their mailing provider.
Environment
Platform: Cross-platform
Resolution
Tip: You may wish to use external features such as DKIM to ensure notification delivery. Recharge recommends obtaining a Sendgrid account for doing so. If you have any questions regarding email deliverability or analytics, reach out to SendGrid support.
The Domain-based Message Authentication, Reporting, and Conformance policy (DMARC) is an email authentication protocol designed to protect domains from email spoofing. In some cases, email notifications are not sent because your store domain has an SPF or DKIM record put in place. This policy blocks certain emails from being sent on behalf of the domain they are configured on.
The following lists steps you can take to ensure your stores subscription notifications are recognized by your subscribers:
- Follow the steps outlined in Authenticating your custom domain in Recharge to authenticate your email domain.
- Check if you have added Recharge to your DMARC policy by using a website like DMARCanalyzer.
If your notifications are still getting blocked, we recommend integrating with SendGrid. You also have the option to review the DMARC record for
p=reject. If found, you can update this to p=none to stop blocking deliveries. It's important to note that this is not a secure solution and we recommend using SendGrid over this option.
If verification continues to fail we recommend working with your domain provider to troubleshoot further.
Note: Google or Yahoo began enforcing additional DKIM and DMARC verification to provide email receipts with a safer experience. See Confirming email notifications meet Google and Yahoo's deliverability standards for more information, or Authenticating your custom domain in Recharge for instructions on ensuring your notifications are compliant.
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