Sections

• Issue
• Environment
• Resolution

Issue

The option to input a discount code does not appear on the customer portal.

Environment

Resolution

The discount code entry field is only present if you have active discount codes available to your customers. Discount codes must be created in both your ecommerce platform and in Recharge if they are to work for both checkout and recurring orders. 

Create a discount code to ensure the field appears.

To enable discounts on the customer portal, confirm that the Allow customers to input discount setting is enabled in the customer portal settings.

If the customer already has a discount code in place, the field to add a discount is removed. It is recommended to enable the Remove discounts setting, to ensure the discount code is automatically removed once used.