Sections

• Issue
• Environment
• Resolution

Issue

The customer receives the error message that: Payment_processor and either a payment token or authorization_token must be present when not free.

Environment

Resolution

The Payment_processor error message appears when the customer is using an incompatible or outdated browser. Payment processors have security requirements to ensure payment security that are not met by outdated browsers. Customers encountering this error must update their browser to the most recent version or transition to an alternative browser that is compatible with your payment processor. Refer to your payment processor's help center for details on supported browsers.