Incorrect subscription frequency displayed
Sections
Issue
The subscription frequency displays an incorrect option on the order details page in Shopify.
Environment
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Resolution
You may notice that a customer's subscription frequency is incorrect on the Shopify order details and any notifications after you or a customer has made a change to the subscription frequency for an existing subscription.
When the frequency for a subscription is updated to something that exists outside of Shopify, Shopify creates the selling plan with a default option, which causes the incorrect subscription frequency to be displayed to customers.
It is recommended that you set your customer portal settings to limit the frequency options preselected for the subscription product frequency rules. This ensures customers can only select subscription frequencies based on the configurations you set for the product in the merchant portal.
