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My orders suddenly stopped processing
Shopify Checkout integration
Custom
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
If recurring charges suddenly stop processing, it may be because of billing issues with your store.
Environment
Platform: Cross-platform
Resolution
Check your Billing status
- Click Settings and then Store in the Merchant Dashboard.
- A CARD_DECLINED status indicates the Recharge billing team has reached out multiple times regarding the payment billing issues. If Payments are still overdue by month's end, a final warning is sent advising the store will be put on hold.
- Confirm with your store owner or billing contact to make an immediate update.
- Update your billing information accordingly
- Reply to the email from our Billing team or reach out to Recharge Support to have the hold removed.
Check your orders
If there are no billing issues, there might be issues on your ecommerce platform or with your payment processor. See our Troubleshooting orders receiving processing errors article for further information.
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