My orders suddenly stopped processing

Issue

If recurring charges suddenly stop processing, it may be because of billing issues with your store.

Environment

Resolution

Check your Billing status

1. Click Settings and then Billing & plan in the merchant portal.
2. Review the Payment information section.
3. A CARD_DECLINED status indicates that the Recharge billing team has reached out multiple times regarding payment issues.  If payments are still overdue by month's end, a final warning is sent advising your store will be put on hold.
4. Confirm with your store owner or billing contact to make an immediate update.
5. Update your billing information accordingly.
6. Reply to the email from our Billing team or reach out to Recharge Support to have the hold removed.

Check your orders

If there are no billing issues, there might be issues on your ecommerce platform or with your payment processor. See our Troubleshooting orders receiving processing errors article for further information.