Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Update payment method email is not being received by the customer
Shopify Checkout integration
Sections
Issue
The customer is trying to update their payment method, but the email to update is not being delivered.
Environment
Platform:
- Shopify Checkout Integration
Resolution
While the majority of subscription-related notifications are managed by Recharge, the Update payment method email is handled by Shopify.
This notification can be customized in your Shopify settings by clicking Notifications and selecting Customer payment method update request.
If you are experiencing issues with the email being received by customers, reach out to Shopify Support to troubleshoot.
Was this article helpful?
0 out of 0 found this helpful
