Customers are showing a phone number of 15005550006 or 1234567890 post-import

Issue

If you notice that some customers in your migrated data have the phone number 15005550006 or 1234567890 post-import, this indicates that our system has automatically generated a default number.

Environment

Cause

This typically occurs when:

• Your Shopify settings require a phone number at checkout
• The shipping_phone field was left empty in the migration file during import

Resolution

To fix this issue:

1. Disable the relevant Shopify setting

1. In your Shopify admin click Settings and select Checkout.
2. Select Optional under Shipping Address Phone Number.

2. Perform a bulk update to clear existing records

1. In the Recharge merchant portal, go to Tools & apps and select Exports. Export Customers - Shipping Addresses. 
2. In the CSV, replace the default phone numbers with Null.
3. Remove any extra columns. There should only be the two columns left: address_id and phone.
4. Complete the bulk update. See steps 2 & 3 in our Bulk updating subscriptions guide.