Updating your notifications and translations when offering Credits
Update your notifications and translations to alert customers of the credits available.
This guide explains what notifications and translations relate to Credits, and how to make the changes.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Before you start
Credits empower you to retain customer value by offering credit for refunds, customer support resolutions, and more. See Credits for more information.
Klaviyo notifications
Use Klaviyo V2 to send credit adjustment notifications to customers utilizing the Credit Adjustment created on Recharge metric. See Building email flows with Recharge and Klaviyo for more information.
Translations
You can adjust translations to control the text customers see in the credits section of the customer portal.
Access credit translations by clicking the Storefront dropdown in your merchant portal and selecting Copy & translations. Click into the Customer Portal - Affinity tab and scroll down to the Credits section.
The following translation fields are available for Credits:
- Credit balance
- Credit information text
- Charged to Credit (Affinity only)
- Refunded to Credit (Affinity + Recharge Checkout on Shopify/Custom only)
- Credit Name (examples: Loyalty Rewards, Referral Rewards, Returns Credit)
For more information on adjusting translations, see Translations.
