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Recharge Agency Partner FAQs

This article refers to the Recharge Agency Partner Program covering common questions about the Partner Portal (PartnerStack), revenue share timelines and eligibility, tiering, and other questions. Last updated: April 8, 2024

This document and its contents are subject to change at Recharge’s sole discretion. Recharge may, from time to time, change the Agency Partner Program details in this document, so please check this document periodically for changes as revisions will be effective immediately. To the extent there is a conflict between this document and the Recharge Inc. Partner Agreement or Recharge’s Agency Partner Terms (as applicable to you, each referred to as the “Terms”), the terms contained in the Terms shall supersede this document.

Referrals

Revenue share

Partner revenue share earnings are sometimes referred to as "commission" or “partner payouts”.

Tiering

Partner Portal (PartnerStack)

Partner Directory 

Partner Academy & Badging 

What is considered sales qualified? 

Sales qualified means the lead was able to convert to an opportunity that is worked by our sales team. Only Pro and Custom Pricing deals are sales qualified. For information on our Ideal Customer Profile, please contact your Partner Manager.

Do leads expire? 

Partner lead referral forms will expire if the lead is not qualified within 90 days. After the 90 days, the lead referral form can be resubmitted for eligibility.

How do I submit a referral?

Log into your Partner Dashboard. On the left, navigate to “referrals”, and then on the summary page click “submit referral” on the right hand side of the page.

Why was my referral marked as unqualified? 

There are a few potential reasons the referral is unqualified with most following into the first two categories:

  • It came in through another lead source first (directly to our sales team, from another partner, or another source)
  • The merchant referral is already a Recharge customer. Upgrades and renewals are ineligible at this time for revenue share.
  • There may be some other reason or circumstance we are unable to qualify this referral. If you have any questions, feel free to reach out to partneradmin@rechargeapps.com.

Why was my lead marked as closed lost in PartnerStack?

Per our policies, there are a few reasons that your lead was marked as Closed Lost:

  • The lead referral has expired because it is over 90 days old without being nurtured enough for an introduction to the Recharge sales team.
  • The lead did not become a Recharge customer. This could be because they failed to launch after a contact was signed or the deal was lost in the sales cycle.
  • If the merchant was launching on the Standard plan, the merchant did not accept our Recharge billing terms.

How does revenue share work and what is the timeline for revenue share payouts? 

For information on revenue share, please refer to the terms: “XX% of Qualified Merchant Revenue actually received by Recharge. This commission will not be payable for renewals or new purchases by a Qualified Merchant after the one (1) year period following the Qualified Merchant’s first invoice from Recharge for use of the Recharge Services.” For information on merchant qualification, refer to Why was my referral marked as unqualified?

We will post revenue share in the PartnerStack portal within 45 days after the end of the calendar quarter for the previous quarter’s invoices. Once revenue share is added to the PartnerStack portal, it will be available for withdrawal on the 13th of the following month. A Partner shall not be eligible for payment of compensation for a given quarter if all required documentation and/or information with respect to Partner and/or a Qualified Merchant is not provided to Recharge prior to the conclusion of the respective Payout Period. This includes completing the setup of the PartnerStack portal and accepting the Recharge terms in the portal.

Revenue Share Timeline

Quarter

Invoice Months

Revenue Share Posted to Portal by

Revenue Share available for withdrawal in portal
Q4 2023 October, November, December 15 February 2024 13 March 2024
Q1 2024 January, February, March 15 May 2024 13 June 2024
Q2 2024 April, May, June 15 August 2024 13 September 2024
Q3 2024 July, August, September 15 November 2024 13 December 2024
Q4 2024 October, November, December 15 February 2025 13 March 2025

A merchant is shown as closed won but I haven't gotten paid yet.

There will generally be a delay of 1-2 months from when a merchant is “closed won” in PartnerStack to when we receive payment from the merchant for their invoice. A merchant will show as “closed won” in ParterStack once the merchant has completed the sales process (signed contract or order form) and completed the required launch steps.

After that, a merchant will begin processing with Recharge, then at the beginning of the following month, we will invoice the merchant for their processing in the previous month. After the merchant pays the invoice, we calculate the revenue share owed to partners. Revenue share is posted quarterly - see Revenue Share Timeline.

I completed a Recharge implementation project some months ago, and I referred the merchant to Recharge before I joined the agency partner program. Can I get credit?

We require that you are already an official Recharge Agency Partner at the time the project/referral occurs in order to get revenue share.

I never got paid for a merchant I referred.

If you have questions about revenue share, please contact us at partneradmin@rechargeapps.com. Please note, we have a 90-day notification policy for revenue share that was not accurately attributed:

In order to appropriately and timely pay partners a commission under the Recharge Agency Partner Program, Recharge attributes Qualified Merchants (as defined in the Terms) to the referring partner agency. If a partner believes that a Qualified Merchant was not accurately attributed to their agency, the partner has 90 calendar days from the merchant’s first invoice from Recharge to notify Recharge. After this 90-calendar day period, the partner is no longer eligible to earn a commission for such merchant.

I sent a referral for a merchant who went live on the standard plan 6 months ago. They're live but I haven't received revenue share yet. 

A merchant has to have paid their first Recharge invoice for the 12 month rev share window to begin. This requires that they are both processing with Recharge and have accepted our billing terms. For stores on Shopify Checkout Integration, Recharge bills directly through Shopify, however the merchant’s store owner still needs to accept Recharge’s billing terms.

How is tier credit calculated?

We pull a report from our system that calculates the Annual Contract Value for all eligible referrals that turned into Sales Accepted opportunities for the past 12 months.

What counts for tier credit? 

  • If you refer a prospect to Recharge and the lead turns into a Sales Accepted opportunity. These types of referrals may be eligible for revenue share.
  • If you refer and assist with upgrading a Recharge customer you are working with to a higher product tier (Standard to 12 Month Pro or Month-to-month Pro to Custom). These are not eligible for revenue share.
  • If you host a co-marketing event with Recharge where you have referred your customers to Recharge and actively work to get them on Recharge, that will count towards your tier credit.
  • Tiering credit is mutually exclusive from revenue share. This means that some referrals that count for tier credit may not count toward revenue share.

I try to login to PartnerStack but I get a blank screen. 

Email partneradmin@rechargeapps.com and let us know what email address you are using to login. We will either create an account for your agency if you are not yet set up on PartnerStack, or we will invite you to your agency’s team, which will need to be approved by the team owner (account admin).

My PartnerStack profile is missing my customers? How do I get them added? 

Send an email to partneradmin@rechargeapps.com and we will import any missing customers on your behalf.

How do I add additional members to my team in PartnerStack?

See Inviting, removing, and updating team members in the PartnerStack support docs. If you are still having trouble, contact partneradmin@rechareapps.com with the email address of your team member and we can add them for you.

How can I get more referrals through the directory? 

Make sure your page is up to date to get more referrals through the directory. 

How does my partner directory profile get published? 

To get published, create your directory profile here. We publish new directory profiles weekly.

How do I connect with you on Crossbeam? 

An Agency Partnership Application needs to be completed and approved in order for us to connect with you. You can connect with us here: https://app.crossbeam.com/i/h57nlu 

How do I update my PartnerStack email address? 

  1. Log in to your account
  2. Click on your name in the top right-hand corner and select "Settings" from the dropdown
  3. In the Profile section, update your email address and click "Save"
  4. Check your inbox (the new email address) and verify your email address. Be sure to check your spam folder in case the email is hiding in there.
  5. Click on the link in your email to approve the update
  6. This will prompt you to sign in using the new email address and your account will be updated

Where can I get a copy of my tier badge? 

You can find a copy of your tier badge in the co-marketing center in PartnerStack.

How do I sign up for the Partner Academy?

To sign up go to: https://academy.rechargepayments.com/register and use your business email address.

Where can I go to learn about new products/features, subscription best practices, and the partner program?

The Partner Academy Library is where you can browse all the course offerings, to access the library go to: https://academy.rechargepayments.com/trainings. You can also search for specific content using the search bar in the upper right corner.

How does badging work?

You can access badging through the Partner Academy Accreditations page, https://academy.rechargepayments.com/certifications. To earn a badge, complete and pass the exam with 80% or better.

How many people at our agency need a badge in order to tier? 

At least one person from your agency must have each of the required badges to tier. This means if both the Developer and Core Subscription Management badges are required you can meet the requirement by having either Jane Doe complete the Developer badge AND the Core Subscription Management Badge, OR Jane Doe complete Developer badge and John Doe complete the Core Subscription Management badge.

When do we need to complete the new badge requirements by in order to keep our tier for 2025? 

We readjust all partners within the tiers at the beginning of every calendar year. For January 2025 readjustments, the evaluation is based on your progress over 2024 for both referrals and badge requirements. That means you need to complete all required badges for the tier by December 31, 2024.

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