Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Staff accounts cannot access Recharge
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
You or a staff account report they are locked out of their account and cannot access the Recharge merchant portal.
Environment
Platform: Cross-platform
Resolution
There are two ways staff users can re-access their Recharge account.
Option 1 - Use the unblock button via email
If your account has been blocked after consecutive login attempts, Recharge sends an email with a button to unblock the account. Click this button to re-access Recharge.
Note: If the email is not delivered, confirm it was not sent to the Spam folder or another sorting folder in the inbox.
Option 2 - Sign in through your ecommerce platform
Users can access the Recharge app from your ecommerce admin. See Accessing Recharge through your ecommerce platform for more information.
Was this article helpful?
0 out of 1 found this helpful
