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Notification from Klaviyo to upgrade keeps showing in Klaviyo admin
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
A notification keeps appearing in the Klaviyo admin portal alerting to upgrade.
Environment
Platform: Cross-platform
Resolution
If you are currently using the legacy version of Klaviyo
Klaviyo has added an alert to upgrade in the Tools & Apps > Installed apps tab for all merchants using Klaviyo V1. You are required to update to the newest version of Klaviyo. Follow the steps to migrate from the legacy version of Klaviyo to the newest integration.
If you already migrated to the latest version of Klaviyo
This alert is still visible after you have already upgraded. If the legacy version of Klaviyo was used previously, try going through the removal steps.
If you need to confirm whether your integration version is the legacy version or the latest version:
- In Klaviyo, navigate to Analytics in the sidebar.
- Confirm that the five metrics ending in "on ReCharge" are visible.
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