Customers are receiving duplicate notifications
Relevant to:
Shopify Checkout Integration
Recharge Checkout on BigCommerce
BigCommerce Integration
Migrated Shopify Checkout Integration
Issue
Customers are receiving duplicate notifications from both Recharge and Klaviyo.
Environment
Platform: Cross-platform
Resolution
If you have set up a Flow in Klaviyo using one of the following Recharge metrics, you must also disable the noted notification in Recharge or both systems will send notifications.
Metric |
Disable notification in Recharge |
| Subscription started on ReCharge | Subscription activation |
| Subscription cancelled on ReCharge | Subscription cancellation |
| Order upcoming on ReCharge | Upcoming charge |
Order (prepaid) upcoming on ReCharge |
Upcoming charge |
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