Customers are receiving duplicate notifications
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
Customers are receiving duplicate notifications from both Recharge and Klaviyo.
Environment
Platform: Cross-platform
Resolution
If you have set up a Flow in Klaviyo using one of the following Recharge metrics, you must also disable the noted notification in Recharge or both systems will send notifications.
Metric |
Disable notification in Recharge |
| Subscription started on ReCharge | Subscription activation |
| Subscription cancelled on ReCharge | Subscription cancellation |
| Order upcoming on ReCharge | Upcoming charge |
|
Order (prepaid) upcoming on ReCharge |
Upcoming charge |
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