Customers receive an error message when they try to add a subscription product with Quick Actions
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
Customers using a Quick Action to add a subscription product to a subscription may encounter an error message: Error: request cannot be completed.
Environment
Platform: Cross-platform
Resolution
This error message appears for one of the following reasons:
- The customer does not have a payment method on file
- The customer has an existing charge error, which must be cleared before updating their subscription
- The Quick Action URL uses the product ID rather than the variant ID
- The customer does not meet the discount code stipulations previously configured
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