Customers receive an error message when using Recharge Quick Actions

Issue

Customers using a Quick Actions may encounter an error message: Error: request cannot be completed. This can happen when trying to add a subscription or one-time product, swap a subscription, or apply a discount code. 

Environment

Resolution

This error message appears for one of the following reasons: 

• The customer does not have a payment method on file
• The customer has an existing charge error, which must be cleared before updating their subscription
• The Quick Action URL uses the product ID rather than the variant ID
• The customer does not meet the discount code stipulations previously configured