Sections

• Issue
• Environment
• Resolution

Issue

Auto-renew products are showing in my Shopify POS system.

Environment

Resolution

When an auto-renew product is created, the Recharge app will hide it from your sales channels in Shopify. Due to a Shopify limitation, we're unable to restrict the visibility of the auto-renew products in the POS sales channel. As a result, you will need to manually hide these products.

1. In the Shopify Admin, select Products.
2. Filter by auto renew and check off the hidden ones you don't want showing.
3. Click More Actions and choose Remove available channel(s).
4. Uncheck the other sales channels leaving Point of Sale selected and click Make products unavailable.

For general information or to watch a video on Auto-renew products, visit Auto-renew products overview.