How do post-purchase orders work with third-party fulfillment apps?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
When customers are on the Post-Purchase Page, Shopify sets the order status to On hold to prevent fulfillment during the post-purchase interaction. This hold lifts when the customer reaches the Thank You Page or after one hour.
Note: The one-hour hold is controlled by Shopify and can't be changed.
After the hold, Shopify sets the following variables to ensure the order can be successfully fulfilled:
-
fulfillable_quantity: set to the total number of items ordered -
fulfillment_status: set to open
All third-party fulfillment services should use fulfillable_quantity per Shopify’s API guidance to work with post-purchase apps on Shopify. Fulfillment apps using the Order Fulfillment are not affected, but those relying on other APIs may encounter issues. Using the Order Fulfillment API is recommended; otherwise, retry after one hour.
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