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What discount code configurations are supported when creating discount codes for Win Back campaigns?

Shopify Checkout integration

While you can use multiple rules and configurations when creating discount codes to include in your Win Back campaigns, it's important to note what configurations are supported and those that are not.

Tip: Make sure that the discount code rules you configure match the conditions of the offer presented on the Win Back Landing page.

Discount setting

Supported

Not supported
Discount type
  • Fixed amount: Offer a dollar-amount deduction (e.g. $5 off every order)
  • Percentage: Offer a percentage-amount deduction (e.g. 10% off every order)
  • Free shipping: Cover  100% of the shipping cost
 N/A
Minimum purchase requirements
  • None: Customers don't have to meet a minimum purchase to receive the discount
  • Minimum purchase amount: Customers must spend a minimum amount to apply the discount (e.g. the customer must spend at least $50 to receive 10% off)
 N/A
Product eligibility
  • All products: Customers can receive the discount on any product
  • Selected products: Customers can only receive the discount on selected products
  • Product types: Customers can receive the discount on any of the following product types: One-time products, subscription products, and both one-time and subscription products
  • Selected collections: Discount codes with selected collections are incompatible with Win Backs
Application frequency

Defines how many times a customer can use the discount

  • One charge only: The discount applies to the customer's first charge only
  • Set number of charges: The discount applies to a limited number of charges processed for the customer
  • All charges: The discount applies to all eligible charges
 N/A
Application limits N/A
  • Discount codes that limit the total number of times the discount code can be applied across all customers are incompatible with Win Backs
  • Discount codes restricted to only one subscription per customer are incompatible with Win Backs
  • Discount codes that are limited to first-time subscribers are incompatible with Win Backs 
Date range restrictions N/A
  • Discount codes with inactive start dates or expired end dates are incompatible with Win Backs

It's important to ensure that your discount codes are configured using supported rules. If your discount code contains unsupported rules, customers will not receive the discount.

Note: See Why didn't my customer receive their Win Back discount? your discount code is set up using supported rules and your customers still didn't receive the discount code.
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