"Something went wrong" error message when accessing Recharge

Issue

The error message "Something went wrong" appears when trying to access or navigate the Recharge merchant portal.

Environment

Resolution

1. Verify the account email address being used is valid.
2. Have another user attempt to access the Recharge merchant portal. Then, try accessing the merchant portal from a different internet browser. If this issue only occurs for one user or browser, see our guide on Browser Troubleshooting.
3. If the issue persists, check our Recharge Status page to see if there are any active system issues.