Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Can a customer "skip" the cancellation survey?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Customer survey reasons are optional.
By clicking the "Next" button, shoppers are able to skip the cancellation survey and go straight to cancelling. In addition, the label for the "Next" button is modifiable and can be updated by the merchant at any time.
While we believe this functionality aligns with the FTC's Click to Cancel rule, Recharge does not provide legal advice to customers regarding regulatory compliance. If you have additional questions pertaining to regulatory compliance, we recommend that you seek legal counsel.
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