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What does "No Response" mean in the Cancellation Prevention analytics?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
When a customer is presented with an exit survey, they can take two actions that lead to the recording of "No Response".
In both cases, the subscription is counted as saved if:
- The customer abandoned the survey by closing the tab, or never selecting an answer
- The customer clicked "Keep Subscription" instead of selecting a survey reason
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