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What does an "Other reason" mean in the Cancellation Prevention analytics?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
“Other reason” will appear in analytics when either of these scenarios occur:
- The customer clicked ‘next’ on the initial reasons page without selecting a reason and cancelled
- The customer clicked the existing ‘Other reason’ survey reason and then cancelled
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