Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
Why do my customers see the Cancellation Prevention experience through an in-app modal?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
Note: Only legacy implementations use the in-app modal. Contact the Recharge team at earlyadopterprogram@rechargeapps.com if you wish to convert to the landing page.
A churn survey modal displays in the Affinity customer portal theme to allow customers to select their reason for canceling and possibly select their incentive to be retained.
The offer specific to the survey answer appears when a customer selects a cancellation reason.
Contact the Recharge team at earlyadopterprogram@rechargeapps.com if you wish to convert to the landing page.
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