Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
The customer portal loads slowly
Shopify Checkout integration
Recharge Checkout on BigCommerce
BigCommerce Checkout Integration
Migrated Shopify Checkout Integration
Sections
Issue
The Recharge customer portal takes a long time to load or functions slowly.
Environment
Platform: Cross-platform
Resolution
The customer portal page populates the data present on the customer's account. If the customer's account contains many subscriptions, it may take a few moments for the page to load. If the customer has many cancelled subscriptions, those can be deleted to reduce the loading times.
If you are experiencing load speed issues and have the customer portal location set to Embedded in platform storefront, Recharge recommends working with your theme developer or a third-party developer to review your storefront theme files and see how you can optimize the page load.
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