Note: Recharge recently updated the merchant portal to better serve your needs. Some articles in the Help Center may still reference the previous navigation structure. Recharge is in the process of updating all articles to reflect these changes.
What happens to available credits if a customer cancels their subscription?
Shopify Checkout integration
Migrated Shopify Checkout Integration
Platform:
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
If a customer cancels their subscription with credits remaining on their account, those credits will still be available upon subscription reactivation, unless the credits have an expiration date that has passed.
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