Why are there two shipping rates listed at the checkout?
Relevant to:
Shopify Checkout Integration
Migrated Shopify Checkout Integration
Shopify Checkout displays two shipping sections: one for the first shipment and one for recurring shipments.
- The first shipment section shows the shipping rate options available at checkout when a customer first places their subscription order
- The recurring shipments section displays the shipping rate that applies to all future recurring orders
Recharge only uses the recurring shipping rate for future orders, not for the initial checkout. On the checkout order recorded in the merchant portal, Recharge displays both:
- The shipping cost for the initial order
- The recurring shipping rate for future subscription orders
Recharge then uses the recurring rate shown at checkout as the shipping rate for all future subscription orders.
Note: It is expected that if a subscription price changes in Recharge after the initial order, Shopify may still display an incorrect shipping rate. See Price changes after checkout for more information.
If your shipping rates are not showing the price you expect, check your shipping profiles and ensure the product is in the correct Shopify shipping profile. Sometimes a product is included in more than one shipping profile which causes Shopify to show shipping rates from each. See Creating a custom shipping profile for more information.
Was this article helpful?
0 out of 0 found this helpful
