My customer did not receive a 4-digit code via email or SMS

Issue

A customer states that they did not receive their 4-digit code via email or SMS.

Environment

Resolution

1. Recommend that the customer checks their email's spam folder.
2. From the merchant portal, check the customer's profile to verify the customer has a phone number listed with a valid +1 country code. SMS delivery for 4-digit authentication codes is only compatible with phone numbers from the United States and Canada (with a +1 country code). International phone numbers will only receive an email with their code.
3. If the first two steps are unsuccessful, have the customer refresh the passwordless login page and re-enter their email address to receive a new code.