How are refunds handled for gifted subscriptions?

You can refund the original order to the gift sender in Shopify, however this will not automatically cancel the gift credits.

To cancel the gift credits:

1. Click Customers in the Recharge merchant portal and select Customers from the dropdown.
2. Search for the gift recipient's email address and select their name.
3. Locate the gifted product under Unredeemed gifts.
4. Click the three vertical dot menu and select Cancel gift.

If the gift product has already been redeemed, you cannot claim the cost back if you refund the original order. Be sure to refund only unredeemed orders