Using order sequence numbers
In some cases, you may need the order number your customer is set to receive in the next shipping cycle of their subscription. This feature adds a message with the current order number for a given shipping address as part of the order notes sent to Shopify. The message can also be found in the exports from both Recharge and Shopify
In addition to being useful for reporting purposes, order sequence numbers can also be beneficial in sending data from the note to third-party app fulfillment systems.
- Shopify Checkout Integration
- Migrated Shopify Checkout Integration
- Custom
Before you start
- Enabling order sequence numbers regenerates all queued charges. Depending on the number of queued charges in your store, regeneration may take some time.
- Order sequence numbers start with the initial checkout order, so the first recurring order is the second order in the sequence.
Enable order sequence numbers
- In the merchant portal, click Settings, then select Order processing.
- Click the checkbox for Apply a note for order subscription type.
By default, the text will read next order in sequence and include a variable, {purchase_orders_count_plus_one}, which will be replaced with the actual order count. If you prefer to not have the order count added, update the text and remove the variable.
Locate order sequence numbers
Once the feature is enabled on your Recharge account, the order number populates in several different areas within both Shopify and Recharge.
Shopify
When the order is created in Shopify, the order number will populate in the Note section within the Order details.
You can also export a copy of your orders in Shopify and view the order sequence number in the Notes column.
Recharge
The order sequence number will also populate into one of the columns in your queued orders export in Recharge. To download a copy of your report:
- In the merchant portal, click Tools & apps and select Exports from the dropdown.
- Click Create export and select the Charges - Queued CSV from the dropdown.
- Hover over the export and click the download icon to download the CSV file.
The order sequence number can be found in the exported CSV file under the 'note' column.
Considerations
Consider the following when using order sequence numbers:
Consideration |
Notes |
| Order sequence number reset |
Order sequence numbers are logged at the address level. The order sequence number resets if a customer deletes their address and adds a new one. |
| Prepaid orders | Order sequence numbers will not apply to Prepaid orders. |
